{"id":55294,"date":"2024-01-25T12:08:22","date_gmt":"2024-01-25T12:08:22","guid":{"rendered":"https:\/\/ticketmaster-enterprise.local\/?page_id=55294"},"modified":"2024-10-31T16:40:37","modified_gmt":"2024-10-31T16:40:37","slug":"support","status":"publish","type":"page","link":"https:\/\/business.tickethour.com.cy\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-padding-alt-2 has-base-color has-contrast-background-color has-text-color has-background has-link-color wp-elements-8bfdff78d37d6b03f30cf0931aac9514 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<section class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-style-lg-row-reverse is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"align wp-block-acf-pull-to-edge\">\n\t<div class=\"pull-to-edge pull-to-edge--right\">\n<div  class=\"align wp-block-acf-tm-shapes\">\n    <div class=\"tm-shapes\">\n        <div class=\"shape shape--circle has-tertiary-3-background-color\"><\/div>\n        <div class=\"shape shape--circle has-primary-background-color\"><\/div>\n    <\/div>\n<\/div>\n<\/div>\t\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-default is-layout-flow wp-container-core-group-is-layout-67a28def wp-block-group-is-layout-flow\"><h1 class=\"wp-block-post-title\">Support<\/h1>\n\n\n<p class=\"is-style-max-width\">On-demand resources, our product experts, and your local account team are always there to help you get answers to questions when you need them.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-primary-background-color has-background wp-element-button\" href=\"https:\/\/business.tickethour.com.cy\/en\/work-with-us\/\">Work With Us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-default full-bleed has-base-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-default is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide is-style-eyebrow\">Support Community<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"align wp-block-acf-pull-to-edge\">\n\t<div class=\"pull-to-edge pull-to-edge--left\">\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/business.tickethour.com.cy\/wp-content\/uploads\/2024\/01\/pexels-marcus-aurelius-4063792-1-683x1024.jpg\" alt=\"two girls helping each other on the computer \" class=\"wp-image-54632\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n\n<\/div>\t\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--xs-3-lg-1)\">\n<h3 class=\"wp-block-heading has-display-4-font-size\" style=\"font-style:normal;font-weight:400;letter-spacing:-0.01em;line-height:1.2;text-transform:none\">The Most Extensive on-Demand Library of Support Content In the Industry.<\/h3>\n\n\n\n<p>You&#8217;re always online, and so are we. If you have trouble using our solutions, simply reach out through our on-call services and dedicated account management support.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-base-color has-contrast-background-color has-text-color has-background has-link-color wp-elements-6a66f74e0055b06e3264a74da7600be2 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-style-more-space is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide is-style-eyebrow\">We&#8217;re always here to SUPPORT<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You know the dynamic needs of your business, so you deserve a partner that can support you &#8211; through every event, every game and every show.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-360d14ef wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-bullet\" style=\"letter-spacing:0.02em;line-height:1.22\">Dedicated Account Team<\/h3>\n\n\n\n<p>Every Ticketmaster client has their own dedicated account team. Each team includes an account lead, an operations specialist and more.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-360d14ef wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-bullet\" style=\"letter-spacing:0.02em;line-height:1.22;text-transform:none\">Flexible Training Options<\/h3>\n\n\n\n<p>Our team offers expert-led onboarding training sessions, available both live and remotely, to accommodate your learning preferences and ensure you have all the knowledge and skills you need to succeed.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-360d14ef wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-bullet\" style=\"letter-spacing:0.02em;line-height:1.22\">On Call support<\/h3>\n\n\n\n<p>Our on-call services provide 24\/7 support to ensure you always have assistance when you need it. Whether you have questions or require immediate help, our dedicated team is just a call away, ready to resolve any issues and support your needs around the clock.\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group full-bleed has-base-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xxlarge);padding-bottom:var(--wp--preset--spacing--xxlarge)\">\n<div class=\"wp-block-columns alignwide is-style-default is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide is-style-eyebrow\">Commonly asked new Client questions<\/h2>\n<\/div>\n<\/div>\n\n\n<div  class=\"alignwide wp-block-acf-accordion\">\n\n\t<button class=\"accordion-view-all\">\n\t\t<span class=\"label-show\">View All FAQs<\/span> \n\t\t<span class=\"label-hide\">Hide All FAQs<\/span> \n\t\t<span class=\"tm-chevron\"><svg viewBox=\"0 0 16 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M15.0905 0.993277C15.3226 1.28978 15.2963 1.70632 15.0445 1.97143L14.9623 2.04616L8.46229 7.13473C8.22091 7.3237 7.89263 7.3447 7.63193 7.19772L7.53764 7.13473L1.03764 2.04616C0.711489 1.79082 0.654076 1.31943 0.90941 0.993276C1.14153 0.696771 1.55221 0.622367 1.87001 0.803126L1.96229 0.865041L7.99997 5.5916L14.0376 0.865042C14.3342 0.63292 14.7507 0.659267 15.0158 0.911021L15.0905 0.993277Z\" fill=\"currentColor\"\/>\n<\/svg><\/span>\n\t<\/button>\n\n\t<div class=\"accordion-group\">\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What can I expect in terms of client support and response time from Ticketmaster?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>At Ticketmaster you don&#8217;t have to wait. Every client has a dedicated operations specialist and access to around-the-clock support through our Support Community! In addition, we provide an array of self-service tools that offer the flexibility you need to control all aspects of your business from event build to event day.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What specific tools does Ticketmaster offer to maximize marketing opportunities for my event?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Tools, automations and services are all a part of Ticketmaster\u2019s robust marketing engine. Specific to tools, every client has access to a marketing application that let\u2019s you place pixels across your event pages, find the right audiences within your database, launch marketing campaigns across Ticketmaster\u2019s on platform ad-network and more \u2013 with even more features to come in 2024!<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What types of clients does Ticketmaster support? Can Ticketmaster cater to businesses like mine?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Ticketmaster and its subsidiaries have solutions for every event that needs a ticket \u2013 regardless of size and\/or genre. Our clients range from small music clubs, to historical performing arts theaters to global sports leagues and everything in between.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">Is your system PCI Compliant and P2PE certified?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Yes. We take compliance very seriously.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n\n<div  class=\"align wp-block-acf-accordion-item\">\n\t<div class=\"inner-content\">\n\n<div class=\"wp-block-group accordion-item-label has-base-2-background-color has-background is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-b243723f wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--medium);padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"letter-spacing:0.02em;line-height:1.21;text-transform:none\">What technologies does Ticketmaster use to support my ticketing needs?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group accordion-item-content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-bottom-color:var(--wp--preset--color--soft-3);border-bottom-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<p>Through powerful core ticketing platforms and flexible SDKs, APIs and integrations with partners, we\u2019re able to meet the unique needs of all event organizers.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\t\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>On-demand resources, our product experts, and your local account team are always there to help you get answers to questions when you need them. Support Community The Most Extensive on-Demand Library of Support Content In the Industry. You&#8217;re always online, and so are we. If you have trouble using our solutions, simply reach out through [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"55586,54879,55549","_relevanssi_noindex_reason":"","footnotes":""},"admin-category":[],"solution":[],"segment":[],"venue":[],"topic":[],"class_list":["post-55294","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/pages\/55294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/comments?post=55294"}],"version-history":[{"count":0,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/pages\/55294\/revisions"}],"wp:attachment":[{"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/media?parent=55294"}],"wp:term":[{"taxonomy":"admin-category","embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/admin-category?post=55294"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/solution?post=55294"},{"taxonomy":"segment","embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/segment?post=55294"},{"taxonomy":"venue","embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/venue?post=55294"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/business.tickethour.com.cy\/en\/wp-json\/wp\/v2\/topic?post=55294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}